Terms & Conditions

You may need to register an account to use some or all of the website’s services. You must provide information that is accurate, current and complete, and update it if circumstances change. An account must be registered in your own name and used only by you. You must not create multiple accounts, open an account for another person or allow another person to access your account.

• Keep your username, password and other security details confidential.
• Use a strong password and take reasonable steps to prevent unauthorised access.
• Tell us promptly through the available website support channel if you suspect that your account has been compromised.
• Do not sell, transfer, lend or otherwise make your account available to another person.
• Do not use false information, conceal relevant information or attempt to avoid verification controls.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the circumstances show that you were not responsible. We may suspend an account while checking unusual activity, suspected fraud, identity concerns, payment issues, technical problems or possible breaches of these terms.

We may carry out customer due diligence and other checks required by applicable law, payment providers, risk procedures or responsible gambling policies. You agree to provide reasonable information and documents when requested. If information cannot be verified, is inconsistent or is not supplied within a reasonable period, access may be restricted and transactions may be delayed, rejected or reviewed.

Deposits, withdrawals and funds

Deposits must be made using a payment method that you are authorised to use. Payment details must belong to you unless an alternative arrangement has been expressly accepted through the available account process. We may decline, reverse or review a transaction where there is a security, compliance, fraud or payment-processing concern. You should check any information displayed at the time of a transaction, including currency, fees and any applicable limits.

Withdrawal requests may be subject to identity, account, payment and activity checks. Funds may be returned through an appropriate payment method and may not always be sent to a different person or unrelated account. Any balance, transaction or withdrawal shown in your account may be adjusted where there is an obvious error, technical fault, chargeback, payment reversal, fraud or breach of these terms.

You are responsible for any tax, reporting or other financial obligations that may apply to you. We do not provide personal financial, tax or legal advice. You should obtain independent advice if you are uncertain about your obligations.

Gambling should be an enjoyable form of entertainment, not a source of income. Heapsowins Casino supports responsible gambling and may provide account tools, information and assistance designed to help you manage your play. Depending on the available service, these may include deposit controls, time or activity reminders, cooling-off options, self-exclusion and account restrictions. You should use the controls that are suitable for you and seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

A self-exclusion or restriction request may limit access in accordance with the relevant process. You must not attempt to create another account or use another person’s account to avoid a restriction. Responsible gambling tools may not prevent every form of gambling activity, so you should also consider blocking access to gambling services, speaking with people you trust and obtaining professional assistance where appropriate.

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used for account administration, identity and age checks, payments, security, customer support, responsible gambling, legal compliance, service improvement and communications where permitted. Information may be shared with service providers, payment processors, verification providers, professional advisers or authorities where reasonably necessary and lawful.

Website availability and liability

We aim to provide a reliable service but do not guarantee that the website, games, account features or payment channels will always be available, uninterrupted, secure or free from errors. Access may be affected by maintenance, telecommunications problems, software faults, third-party services, power outages, cyber incidents or events outside reasonable control. You should keep your own records of important account and transaction information.

To the extent permitted by law, we are not responsible for loss caused by your failure to protect account credentials, your use of an unauthorised payment method, inaccurate information supplied by you, equipment or connection problems, or conduct that breaches these terms. Nothing in these terms excludes, restricts or modifies a right, guarantee, warranty or remedy that cannot lawfully be excluded under Australian consumer law or another applicable law.

Suspension, closure and complaints

You may request closure of your account through the available website support or account process. We may suspend or close an account where required by law, where verification is incomplete, where there is suspected prohibited activity, where a payment issue exists, where responsible gambling concerns arise or where the service is discontinued. Any account closure will be handled subject to outstanding checks, transactions, legal obligations and applicable rights.

If you have a question, dispute or complaint, please use the support method shown on the website and provide enough information for the matter to be reviewed, such as your account details, relevant dates and a description of the issue. We may request further information before responding. These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights or protections available to you.