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Cookies Policy
This Cookies Policy explains how Heapsowins Casino uses cookies and similar technologies when you visit or use our website. It should be read together with our Privacy Policy and any other terms that apply to your use of our services. This policy is intended to help players in Australia understand what cookies are, why they are used, and the choices that may be available to manage them.
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About cookies
Cookies are small text files that may be placed on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may sometimes be combined with other information we hold about you, such as account, device or usage information.
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We may also use related technologies, such as pixels, web beacons, software development kits, local storage and similar tools. For simplicity, this policy refers to all of these technologies as cookies unless a distinction is necessary. These technologies may be used on our website, in account areas, within online services, or in communications that support the operation of our services.
Cookies may be set by Heapsowins Casino, or by service providers that act on our behalf. Some cookies last only for the duration of your browsing session and are removed when you close your browser. Others remain on your device for a longer period, subject to the cookie settings, browser controls and the purposes for which they are used.
Why cookies are used
Cookies can make a website easier, safer and more useful to navigate. They may help us keep pages working correctly, remember selected settings, understand how visitors use our website and identify areas that need improvement. Where permitted by applicable law, cookies may also support relevant advertising, measure the performance of marketing activities and help us provide information that is more suited to your interests.
Types of cookies we may use
Strictly necessary cookies
These cookies are needed for essential website functions. They may support account access, session management, security controls, fraud prevention, responsible gaming features, payment-related processes, load balancing and other functions necessary to provide requested services. Without these cookies, some parts of the website may not operate properly. Because they are essential, they may not always be capable of being disabled through our cookie preference tools, although you may be able to block them through your browser.
Functional cookies
Functional cookies allow the website to remember choices you make. For example, they may remember your preferred language, region, display settings or other options selected during a visit. These cookies can help provide a more consistent experience and reduce the need to enter the same preferences repeatedly. If you disable them, certain features may be less convenient or may need to be selected again.
Analytics and performance cookies
Analytics cookies help us understand how visitors use the website. They may provide information about pages viewed, links selected, general browsing patterns, technical performance, error messages and the types of devices or browsers used. We use this information in an aggregated or otherwise appropriate form to monitor performance, improve navigation, develop services and identify technical issues. Analytics information is not intended to determine your identity by itself.
Advertising and marketing cookies
Where permitted, marketing cookies may be used to measure advertising campaigns, limit how often an advertisement is shown, understand whether an advertisement has been effective and present content that may be more relevant to a visitor. These cookies may be set by third-party advertising or technology providers. They may allow a provider to recognise a browser or device across different websites, subject to that provider's own privacy information and the choices available to you.
Security, compliance and responsible gaming technologies
Cookies and similar tools may support security, identity checks, prevention of unauthorised access, detection of suspicious activity and compliance processes. They may also assist with features designed to promote safer gambling, such as account controls, activity monitoring, access restrictions or reminders. These technologies may be necessary to help protect players, our services and the integrity of online gambling.
Third-party services and information
Some website functions may be provided with the assistance of third-party service providers. These providers may use cookies or similar technologies to deliver hosting, security, analytics, customer support, payment support, fraud prevention, advertising or other technical services. A third party may collect information about your device or use of a particular feature in accordance with its own privacy notice and contractual responsibilities.
We take reasonable steps to use service providers that are suitable for the services they provide. However, a third party's use of cookies may be governed by that third party's own terms and privacy practices. We encourage you to review relevant third-party information where it is made available. This policy does not change or replace the privacy policies of external websites, applications or services that you may access through links or integrations.
Information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, referring website, pages visited, actions taken, session information and date or time of access. The information collected will depend on the technology used and the settings available. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.
We do not use cookies to avoid our obligations relating to account security, player protection, privacy or responsible gambling. We may use information from cookies alongside account and transaction information where reasonably necessary for security, service delivery, legal compliance, dispute management or the protection of players and the business.
Managing your cookie choices
When you first visit the website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept optional cookies, reject optional cookies or choose between different categories. Your choices may be saved for future visits. You can change your choices later by using the available cookie settings link or by clearing stored cookies and revisiting the website.
Most web browsers also allow you to view, delete or block cookies through their settings. You may be able to set your browser to notify you before a cookie is stored, block cookies from particular websites, or block all cookies. Instructions vary between browsers and devices, so you should check the support information for the browser or device you use.
Blocking or deleting cookies may affect the way the website works. Essential features may not be available, account sessions may not be maintained, preferences may not be remembered, and some pages or services may not function as intended. If you use more than one browser or device, you may need to manage cookie settings separately on each one.
- Allow essential cookies where they are required for security, account access and basic website operation.
- Review optional cookie categories and select the settings that suit your preferences.
- Use browser controls to remove stored cookies or prevent future storage.
- Review the settings of mobile devices and applications where cookies or similar technologies may be used.
- Remember that disabling marketing cookies may not remove all advertising; it may instead make advertising less tailored.
- Check this policy again if you change devices, browsers or account settings.
Your privacy rights
Depending on your circumstances, Australian privacy law may provide rights in relation to personal information, including rights to request access to or correction of information we hold about you. You may also be able to raise a concern about how information is handled. Requests and concerns are managed in accordance with our Privacy Policy and applicable requirements. Cookie controls do not replace any rights you may have under privacy law.
Changes and further information
We may update this Cookies Policy from time to time to reflect changes to our website, services, technologies, legal obligations or business practices. The updated version will be published on this page, together with an updated effective date where appropriate. You should review the policy periodically, particularly before using important account or gaming features.
If a significant change affects the way optional cookies are used, we may provide additional notice or request updated preferences where appropriate. Continued use of the website after an updated policy is published may indicate that you have read the revised information, but it will not override any cookie choices or legal rights that apply to you.
For more information about how Heapsowins Casino collects, uses, stores and protects personal information, please refer to the Privacy Policy. If you have a question about cookies, privacy settings or the operation of the website, use the available support or contact options shown on the website. We do not include contact details in this policy because the correct support channel may change over time.
By using the website, you acknowledge that cookies and similar technologies may be used as described in this policy, subject to the choices and controls available to you and any requirements that apply under Australian law.
